In order for the charging cable to release the contact with the car, you must end the charging. You can do that most easily in the app. If that doesn’t work, you can check that the cable is properly connected to the car, and try to finish charging again. In some cases, the car must be ready to release the charging cable, in which case the car may need to be unlocked. Read in your car’s manual what applies to that particular car. Should it not work, you can press the emergency shutdown button on the charger.
If that doesn’t help either, please contact our customer service at:
