Frequently asked questions
At our charging stations, you can pay with a payment card in a card reader on the charger. You can also pay via our app Nima Energy, as well as register your vehicle for AutoCharge in our app.
Does your company have a larger number of vehicles and an interest in charging against an invoice? Then contact us at: info@nima-energy.com
Please note that not all vehicles support AutoCharge, please check with your car manufacturer.
At Nima, you charge for just SEK 4.5/kWh, regardless of which payment method you choose.
When you load and pay directly with a credit card, SEK 1 is reserved in your account when the load starts. When you have finished loading, the amount is returned. This usually only takes a few minutes, but in some cases it may take a few days for the amount to be transferred to your account.
When you have registered a payment card in the Nima Energy app, an amount will be reserved on your payment card, after which the cost of charging will be deducted. In the app, you choose the payment method that suits you best. Right now we support Visa or Mastercard.
To register a new card, you need to remove your existing payment method. You can then register a new card and start charging again.
Under the item History, you can see information about your previous recharges and what you paid.
The Nima Energy app is available for download on the App Store or Google Play Store.
You only need to register a payment card and start charging with the app. To be able to log in, you need an account with us. To create an account, simply follow the instructions in the app.
No account is required to use the app.
How quickly an electric car can charge depends on the car and the charging point. Fully electric cars can usually charge with a higher output. Plug-in hybrids usually have a limit of 3.7 kW, while many electric cars can handle up to 150 kW. In connection with development, more cars receive support for charging with higher power. Therefore, our chargers are future-proof with an output of up to 400 kW. Information about the effect of individual charging points can be found in the app.
All charging stations use the CCS connector. If your car has a CCS connector, it should be compatible with our chargers. How quickly you can charge with your car varies depending on the model.
Kilowatt (kW) is the way of expressing power or so-called charging speed.
You recognize kilowatt hours (kWh) from your electricity bill and express the amount of energy consumed.
Example: A charger that produces 300 kW of power produces, under optimal conditions, 300 kWh of energy in one hour. Which means 50 kWh in 15 minutes – or 30 miles of driving – if you charge with us.
Charging takes longer when the battery is cold. This has to do with battery chemistry. The ions move more slowly in a cold battery pack than in a warm one. The cold has no effect on the charger itself, which gives the same effect as stated on the label. It is the car’s battery management system that limits the charging speed to protect the battery.
In order for the charging to go faster in cold weather, it is best to charge the electric car while the battery is warm. Therefore, please plan a charging stop at the end of the trip, or precondition the battery before charging.
You can find our charging stations in our app or on our website. You can also find our charging stations at actors we collaborate with.
Our ultra-fast chargers support up to 400 kW (minimum 300 kW up to 400 kW) and therefore have an output that exceeds the maximum limit of most electric cars today. We are preparing for tomorrow’s electric car charging and electric heavy traffic.
Common to the electricity that Nima offers its customers is that it is produced from renewable sources such as solar, wind and hydropower.
The different types of chargers say something about the effect or charging speed – or how long it takes for the charger to deliver power to the car. We only offer ultra-fast chargers at our stations. It is a charger with an output of at least 300 kW, which can provide a charging time of 15 minutes to charge 30 miles of driving – depending on the car type and battery level.
If you are not sure which charging types suit your electric car, you can find the information in the car’s manual.
Check that the card details are correct and that it is activated for internet payments.
If the charging point is not available in the app or on the map, it may be a private one, out of order or out of reach in our app.
How much current the battery receives during a given time – the so-called charging rate – depends on several things, including which electric car you have, what kind of charging station you use, the battery temperature and the car’s battery level.
It is always the car that determines how much power it can receive. It is the car’s battery management system that determines the charging speed – this is to protect the battery.
Example: An electric car that does not charge at a higher output than 50 kW can therefore not get more than 50 kW – even if the charger has a maximum output of 400 kW.
All our charging stations are marked with maximum power. Be aware that even if your electric car can handle an output of 150 kW, the output will never be higher than what the charger’s labeling indicates.
You can report a faulty charging point by contacting our customer service at kundtjanst@nima-energy.com or 0771-175 175
Check that the charging point is available in the app. It can be reserved or temporarily out of use. To be able to load, you need to follow the instructions in our app or the instructions on the screen when paying by card.
Some cars have unique routines. A good tip is to check these in the car’s manual.
In order for the charging cable to release the contact with the car, you must end the charging. You can do that most easily in the app. If that doesn’t work, you can check that the cable is properly connected to the car, and try to finish charging again. In some cases, the car must be ready to release the charging cable, in which case the car may need to be unlocked. Read in your car’s manual what applies to that particular car. Should it not work, you can press the emergency shutdown button on the charger.
If that doesn’t help either, please contact our customer service at:
Do you have more questions?
Contact our customer service – open 24/7!
Phone: +46-771 175 175 Email: kundtjanst@nima -energy.com
