You can find our charging stations in our app or on our website. You can also find our charging stations at actors we collaborate with.

FAQs Archive

Q: What do I need to consider before starting a charge with other operators' charge cards or APPs?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text]The price may differ from Nima's other paid services. Therefore, always check what your charge card operator set for the price before you start charging with us. Always start charging before connecting the charging glove to your vehicle.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I have been incorrectly charged

Contact your charge card issuer that has carried out the debit.

Q: How fast can my car charge?

How quickly an electric car can charge depends on the car and the charging point. Fully electric cars can usually charge with a higher output. Plug-in hybrids usually have a limit of 3.7 kW, while many electric cars can handle up to 150 kW. In connection with development, more cars receive support for charging with higher power. Therefore, our chargers are future-proof with an output of up to 400 kW. Information about the effect of individual charging points can be found in the app.

Q: How do I know that a charging station works with my electric car?

All charging stations use the CCS connector. If your car has a CCS connector, it should be compatible with our chargers. How quickly you can charge with your car varies depending on the model.

Q: What is the difference between kW and kWh?

Kilowatt (kW) is the way of expressing power or so-called charging speed. You recognize kilowatt hours (kWh) from your electricity bill and express the amount of energy consumed. Example: A charger that produces 300 kW of power produces, under optimal conditions, 300 kWh of energy in one hour. Which means 50 kWh in 15 minutes – or 30 miles of driving – if you charge with us.

Q: Why is charging slower in winter?

Charging takes longer when the battery is cold. This has to do with battery chemistry. The ions move more slowly in a cold battery pack than in a warm one. The cold has no effect on the charger itself, which gives the same effect as stated on the label. It is the car's battery management system that limits the charging speed to protect the battery. In order for the charging to go faster in cold weather, it is best to charge the electric car while the battery is warm. Therefore, please plan a charging stop at the end of the trip, or precondition the battery before charging.