FAQs Archive - Page 2 of 3

Q: Why is it faster with Nima's charger?

Our ultra-fast chargers support up to 400 kW (minimum 300 kW up to 400 kW) and therefore have an output that exceeds the maximum limit of most electric cars today. We are preparing for tomorrow's electric car charging and electric heavy traffic.

Q: Is the amount deducted directly from my account?

When you load and pay directly with a credit card, SEK 1 is reserved in your account when the load starts. When you have finished loading, the amount is returned. This usually only takes a few minutes, but in some cases it may take a few days for the amount to be transferred to your account.

Q: How much does it cost to load?

At Nima, you charge for just SEK 4.5/kWh, regardless of which payment method you choose.

Q: Can I use my RFID tag or RFID card with you?

Yes. We support RFID tags and RFID cards from other operators. With us, however, you can always pay by swiping your payment card directly on a card reader on our charger or pay in our Nima Energy app where you can also download autocharge. Does your company have a larger number of vehicles and interest in charging against invoice? Then contact us at: info@nima-energy.com

Q: I've registered a payment card in the app with still can't start charging

Check that the card details are correct and that it is activated for internet payments.

Q: I can't find the charging point in the app

If the charging point is not available in the app or on the map, it may be a private one, out of order or out of reach in our app.

Q: Why am I not getting more power?

How much current the battery receives during a given time - the so-called charging rate - depends on several things, including which electric car you have, what kind of charging station you use, the battery temperature and the car's battery level. It is always the car that determines how much power it can receive. It is the car's battery management system that determines the charging speed - this is to protect the battery. Example: An electric car that does not charge at a higher output than 50 kW can therefore not get more than 50 kW - even if the charger has a maximum output of 400 kW. All our charging stations are marked with maximum power. Be aware that even if your electric car can handle an output of 150 kW, the output will never be higher than what the charger's labeling indicates.